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Lost/Stolen Bank/Credit Cards, Cheques, Mobile Telephones in France

Personal effects lost or stolen? Here are notes on who to call and what to do.

Note: a lost or stolen bank card, credit card or cheque book should be reported to the nearest Police Station to the place in which the theft happened. The police will provide a certificate for your issuing authority (bank, etc.) and insurance company. This is a Récépissé de declaration de vol.

Lost or Stolen Credit Cards
  • All lost or stolen credit cards or credit card fraud in France, call the National Centre d'Opposition: 08 92 705 705
  • To find the number in France for all lost or stolen credit cards from all banks and suppliers: Click here
Lost or Stolen Cheque Books
  • Lost or stolen cheque books Tel: 0892 68 32 08
Lost or Stolen Mobile Telephone

When you buy your French mobile you will be given:

  • a SIM Card with number. This is your telephone number. Access can be protected by personalising your card with a 4 digit PIN number. 
  • an IMEI number. This is your mobile's unique identification number

The IMEI number protects you if your phone is lost or stolen. Note it down and keep it separate from your mobile.

To find IMEI number, enter:   * # 0 6 #  on the keypad

If your mobile is lost or stolen, call your service provider and give them your IMEI number. Your service will be suspended and your phone may be traced. If you wish to report the theft, supply the police with the IMEI number.

Orange

If you have a contract

Tel: 0 825 05 700

If you have a Mobicard 

Tel: 0 825 05 700

Report loss by Web

Web site Click: Mobile volé ou bloqué

From outside France

Tel: 00 33 6 07 62 64 64

Bouygues Telecom

If you have a contract Tel: 0 800 29 1000
If you have a Card Nomad Tel: 06 68 63 46 34
Report loss by Web

Web site Click: Espace Client

From outside France, contract Tel: 00 33 1 46 10 86 86
From outside France, Card Nomad Tel: 00 33 6 68 63 46 34

SFR

If you have a contract Tel: 06 10 00 19 00
If you have SFR La Carte Tel: 06 14 00 19 00
If you have Universal Music Mobile Tel: 06 12 00 12 00
Report loss by Web Web site
From outside France, contract Tel: 00 33 6 10 00 19 00
From outside France, SFR La Carte Tel: 00 33 6 14 00 19 00
From outside France, UMM Tel: 00 33 6 12 00 12 00

 


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